At WooAtson, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered SaaS platform for e-commerce management. By using WooAtson, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of information to enhance your experience and improve our services:

• Account Information: Name, email address, payment details, and account credentials provided during registration.

• E-commerce Data: Store-related data such as product details, customer interactions, inventory levels, sales reports, API keys and other access data to grant the functionality of WooAtson.

• User Requests and Actions: All queries and actions performed using WooAtson’s AI assistant are logged for security and transparency.

• Technical Information: IP address, device type, operating system, browser type, and other system-related data.

2. How We Use Your Information

We use your data to:

• Provide and enhance WooAtson’s AI functionalities and analytics.

• Execute user-directed actions such as product updates, order management, and marketing optimizations.

• Improve service reliability, security, and user experience.

• Process payments and manage subscriptions.

• Monitor and log interactions for accountability and troubleshooting.

• Send notifications, updates, and relevant offers (you can opt out at any time).

3. Data Protection and Security

• Your data is stored securely on cloud servers, utilizing advanced encryption to prevent unauthorized access.

• All user data is strictly private and not accessible publicly.

• We implement industry-standard security measures to safeguard your information.

• While using WooAtson via WhatsApp, all communication between the user and WooAtson it's encripted end to end via WhatsApp service.

• Access to data is restricted and only authorized systems can process it within WooAtson’s platform.

4. Data Sharing and Third-Party Services

WooAtson integrates with third-party services like WooCommerce, Shopify, WhatsApp and Meta Ads. We do not sell or share your personal data with external companies, except when:

• Required for platform integrations (e.g., syncing store data with WooCommerce/Shopify).

• Necessary for payment processing via PayPal and Mercado Pago.

• Legally obligated to comply with regulations, fraud prevention, or security measures.

5. User Responsibilities and Data Accuracy

• Users are responsible for ensuring the accuracy of the information they input into WooAtson.

• WooAtson does not independently modify or alter store data; all actions are performed only upon user request.

• Users should regularly review their e-commerce store updates and validate WooAtson's actions.

6. Data Retention and Deletion

• We retain user data for as long as necessary to provide our services and comply with legal obligations.

• Users can request data deletion or account closure by contacting our support team at contact@wooatson.com.

• Some information may be retained for compliance, fraud prevention, and service improvement purposes.

7. Your Rights and Choices

• Access & Correction: Users can request access to their stored data and request corrections if needed.

• Opt-Out: Users can opt out of non-essential communications at any time.

• Deletion Requests: You may request the deletion of your account and associated data, subject to legal and operational considerations.

8. Changes to this Privacy Policy

• We reserve the right to update this Privacy Policy as needed to reflect changes in regulations or service improvements.

• Users will be notified of significant updates via email or in-platform notifications.

• Continued use of WooAtson after updates constitutes acceptance of the revised policy.

9. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at contact@wooatson.com.

By using WooAtson, you confirm that you have read and accepted this Privacy Policy.